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What do consumers see as the top corporate responsibilities?
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What do consumers see as the top corporate responsibilities?

by Insight World EditorMarch 25, 2016

The top three most important responsibilities for companies today, in the eyes of consumers, are proving good jobs for people, producing good quality products or services and being environmentally responsible.

These are the findings from a GfK survey that asked over 27,000 internet users across 22 countries to choose the top three most important company responsibilities from a list that ranged from protecting the health and safety of workers to providing a good return for stakeholders.

Men, in general, select the environment ahead of health and safety

Overall, men and women agree in believing that providing good jobs for people (47 percen of women and 46 percent of men) and producing good quality products and services (41 percent each) come at the top of the list as the most important corporate responsibilities. But there is divergence on what comes next. Slightly more women select ‘protecting the health and safety of workers’ (40 percent) than ‘being environmentally responsible’ (39 percent), while for men it’s the other way around – 36 percent selecting environment compared to 34 percent for health and safety.

There is also a strong gender difference seen further down the list. Significantly more men than women select ‘investing in research and technology’ as one of the three most important responsibilities for companies today – standing at 21 percent and 13 percent respectively.

UK and Belgium put ‘paying a fair share of taxes’ in the top three

The UK and Belgium stand out for high level of consumer belief on the importance of companies paying their fair share of taxes. Over a third of the online population in each country (36 percent and 35 percent respectively) selected this as one of their three choices – making it the second highest focus in Belgium and the third highest in UK.

Sweden, China and Hong Kong have the highest levels of people who see protecting the health and safety of its workers as one of the top three most important responsibility for any company (50 percent, 47 percent and 46 percent respectively).

www.gfk.com

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Insight World Editor