‘Luvo’ chatbot begins helping customers in December, answering questions or quickly routing requests to advisors
IBM and Royal Bank of Scotland announced the first pilot with customers of ‘Luvo’ a cognitive chat bot that allows people to interact with an AI-powered platform. Luvo leverages IBM Watson Conversation, a cloud-based cognitive service, to enhance the customer service experience.
The bank will begin making Luvo accessible via its webchat service in December, starting with around 10 percent of Royal Bank customers in Scotland that use webchat, helping to answer specific queries on everything from ‘How do I authorise my card to be used overseas?’ to ‘How do I [...]
IBM and Hangzhou CognitiveCare announced 21 hospitals across China plan to adopt Watson for Oncology trained by Memorial Sloan Kettering, a cognitive computing platform for physicians to help them deliver personalized, evidence-based cancer treatment options. The initial 21-hospital introduction is part of a far-reaching, multi-year partnership through which Hangzhou CognitiveCare will introduce Watson for Oncology to hospitals across China.
Hangzhou CognitiveCare, which was established to bring cognitive computing to the fight against cancer in China, will provide sales, service and customer support including localization of Watson’s insights for doctors in China. For [...]