Overall customer satisfaction with dental plans increases slightly in 2021, driven by a combined 48-point increase in claims and reimbursement satisfaction (on a 1,000-point scale) and customer service experience, according to the J.D. Power 2021 U.S. Dental Plan Satisfaction ReportSM, released today. Specifically, timeliness within those two factors helps increase satisfaction, as timeliness of reimbursement and timeliness of problem resolution increased year over year.
UnitedHealthcare Dental ranks highest with a score of 806. HumanaDental ranks second (793) and Aetna Dental ranks third (791).
The 2021 U.S. Dental Plan Satisfaction Report is based on responses from more than 1,203 dental plan members. The report was fielded from September through October 2021. The report, now in its seventh year, measures customer satisfaction with dental plan providers based on five factors (in order of importance): cost; coverage; communications; customer service; and reimbursement. coverage; cost; communications; customer service; and reimbursement.
For more information about the U.S. Dental Plan Satisfaction Report, visit https://www.jdpower.com/business/resource/member-dental-plan-satisfaction-report.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI), and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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