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June 12, 2020

DEWA’s Customer Care Centre achieves 96% in quality of call service

Dubai Electricity and Water Authority (DEWA) announced that the quality of call service received by its Customer Call Centres on 991 for technical notifications has reached 96%. This is between March and end of May 2020. The average speed of response for technical calls has reached 8 seconds.

“DEWA supports the forward-looking vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai a city of the future. We strive to enrich the customer experience through smart services that save their time and efforts. These include using the latest disruptive technologies and Artificial Intelligence (AI) [...]

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June 10, 2020

Mimecast State of Email Security 2020 Report Reveals 60% of Organizations in the UAE Expect to Suffer from an Email-borne Attack

Top 10 Takeaways from the State of Email Security 2020 – United Arab Emirates

Leaders are beginning to understand the email perimeter is constantly under attack. The magnitude and scale of possible attacks at the email gateway is of concern to most; 66% of respondents believe it’s inevitable or likely they will suffer from an email-borne attack in the coming year.

Impersonation, phishing, and business email compromise are increasing at a concerning clip. 70% of respondents reported the same or increasing phishing at their organisations, and due to the global pandemic, threat actors are broadly using impersonation and BEC to steal from unsuspecting users. The [...]

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June 5, 2020

AVEVA to Host Global Virtual Customer Event Series Designed to lead Industries in Responsive Transformation

AVEVA, a global leader in engineering and industrial software, has today announced that it will be hosting the first of a series of three virtual global events, under the umbrella of AVEVA World Digital, on the 16th and 17th June 2020. Attendees are invited to participate from the comfort of their desks, and experience the latest strategies for digital transformation, delivered straight to their device of choice.

Supported by strategic partner Schneider Electric, the first AVEVA World Digital event is designed to provide expert advice and real-world examples to help organizations adopt the right solutions to master the ever-changing business environment and facilitate [...]

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June 4, 2020

Tenable Ranked Number One in Device Vulnerability Management Market Share by Leading Analyst Firm

Tenable®, Inc., the Cyber Exposure company announced that it has been ranked #1 for device vulnerability management for 2019 market share in the IDC, Worldwide Device Vulnerability Management Market Shares, 2019: Finding the Transitional Elements Between Device Assessment Scanning and Risk-Based Remediation report.

According to the report, Tenable is ranked number one in global market share and revenue for 2018 and 2019 and is growing more than twice as fast as its closest competitor. The IDC market share report credits Tenable’s success to the company’s focused innovation and continued investments in delivering the best-of-breed enterprise vulnerability management [...]

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June 1, 2020

Moro Hub (Data Hub Integrated Solutions owned by DEWA) launches Unified Communication Cloud Service Powered by Avaya

Moro Hub launches Unified Communication Cloud Service Powered by Avaya

Moro Hub (Data Hub Integrated Solutions owned by DEWA), a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), has launched Moro Connect, a disruptive offering that provides Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) for businesses across the UAE.

Moro Connect is built on technology powered by Avaya, a global leader in business communications software, systems and services.

As enterprises race towards business transformation, organizations in the UAE are proactively seeking ways to address the challenges brought on by [...]

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June 1, 2020

SANS Institute Introduces Flexi-Pass to Facilitate and Guarantee Security Education

Train, play and certify as online and in-person training are combined with GIAC certification and hands-on NetWars Continuous challenges to provide the ultimate cybersecurity training experience.

The SANS Institute, the world’s largest training and certification organisation in the field of information security, has announced that users can avail the advantages of SANS Flexi-Pass until June 30th, 2020 upon purchasing the firm’s illustrious cybersecurity courses.

This includes impressive benefits such as complimentary GIAC Certification Attempt, 6-month NetWars continuous training experience and Electronic courseware. Users also get full access to all of the [...]

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January 29, 2020

Dubai Customs launches Cross Border e-Commerce platform

Dubai Customs officially launched its Cross Border e-Commerce platform as part of its organized activities in the 3rd UAE Customs Week 2020. The new blockchain based project is the first of its kind in the region and it aims to help the emirate become a global hub for e-commerce and encourage e-commerce companies set their businesses in Dubai. The project, which was piloted in September 2019, comprises two phases. The first one was the blockchain platform to facilitate e-commerce export transactions through couriers and was completed last September. The second one will facilitate e-commerce import, declaration consolidation and automated refunds, and reduce fees and charges in [...]

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January 28, 2020

RTA gets ready for eParking tickets debut

Roads and Transport Authority (RTA) is readying for the launch of the eParking tickets; an innovative solution for paying parking fees in Dubai. The project comes with upgraded parking metres fitted with interactive touch screens enabling users to enter vehicle details and have eParking tickets issued similar to text messages for mobile phones (mParking) without the need to display a paper ticket on the front of the vehicle.

The initiative is part of RTA’s efforts to develop new services compatible with the Smart City initiative, besides supporting Dubai Paperless Strategy.

The implementation of the project started after the analysis of public polls conducted [...]

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UAE Insights
Insights by Emanuela Lertora