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June 10, 2020

Dubai Chamber-Amazon joint webinar examines best practices and tips for selling online

Dubai Chamber of Commerce and Industry and Amazon recently held a joint webinar that highlighted the benefits and competitive advantages of selling online in the current business landscape reshaped by the Covid-19 pandemic.

The virtual workshop was attended by 330 participants, representing businesses operating various economic sectors, including retail, electronics and food and beverages, among others.

Presentations delivered by Jasmin Frick, Head of Seller Growth & Success at Amazon MENA; and Mireia Garcia Casas, Regional Manager of Seller Promotions at Amazon MENA; examined recent e-commerce trends, as well as best practices and tips on how to set up a [...]

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January 19, 2020

Hamdan bin Mohammed reviews results of 2019 Government of Dubai Customer Happiness Index survey

Crown Prince of Dubai and Chairman of The Executive Council of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum reviewed the results of the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index surveys.

The surveys are part of the Dubai Government Excellence Programme, which evaluates the service quality of various government entities.

HH Sheikh Hamdan bin Mohammed congratulated the top three entities identified as the best performers in the Index. He directed entities that scored below average in the Customer Happiness Index to submit plans to enhance the quality of their services.

The Crown Prince said: “As part of [...]

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January 10, 2020

DAFZA’s total trade reaches AED 120 billion in the first nine months of 2019

Dubai Airport Freezone Authority (DAFZA) announced that it contributed 12% of Dubai’s AED 1.02 trillion foreign trade in the first nine months of 2019. The results highlight the success of DAFZA’s strategic projects that have played a role in supporting Dubai’s economic growth and enhancing its GDP. 

DAFZA’s operational performance supported the increase in global trade through the free zone. DAFZA achieved a growth of 11.2% in the total value of foreign trade to reach AED 120 billion, in addition to an 11.8% growth in re-exports, valued at AED 68 billion and accounted for 21.7% from the total re-exports in the emirate of Dubai. This came as a result of establishing [...]

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December 30, 2019

Dubai is home to most vibrant creative sector in the region, new survey reveals

A new survey on local perceptions of Dubai’s brand has revealed that the city is home to the most vibrant creative sector in the region.

The survey, which looked at perceptions of Dubai’s creative sector among UAE-based arts and culture professionals and consumers in comparison to other countries in the region, was commissioned by the Dubai Culture and Arts Authority based on the parameters of an international index. In its key findings:

* 95% of respondents saw Dubai as having a vibrant creative sector, the highest rating in the region.

* 90% defined the Emirate as “innovative” and 89% as “creative”. 

* 82% of consumers favour Dubai’s [...]

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December 29, 2019

Dubai’s non-oil foreign trade rises 6% in value to reach AED1.02 trillion in the first nine months of 2019

Dubai’s non-oil foreign trade volumes surged to 83 million tons in the first nine months of 2019, an increase of 22% per cent year-on-year from 68 million tons in the corresponding period last year.

The volume of re-exports skyrocketed 48% to reach 13 million tons. Exports rose by 47% to 14 million tons while imports grew by 13% to 56 million tons.

In terms of value, Dubai’s external trade rose 6% to exceed the trillion mark, reaching AED1.02 trillion compared to AED966 million in the same period in 2018. Exports rose by 23% to AED118 billion, re-exports grew by 4% to AED312 billion, and imports rose 3% to AED589 billion.

Dubai achieved regular [...]

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July 13, 2019

New ‘Africa Gateway’ Portal Provides Key Business Insights into Promising African Markets

Dubai Chamber of Commerce and Industry (Dubai Chamber) has announced the launch of a new website that delivers key insights into the burgeoning markets of Africa. Titled ‘Africa Gateway,’ the online portal acts as a rich knowledge resource designed to equip users with essential information on the most promising countries in the continent to do business, with statistics, strengths and weaknesses, challenges and opportunities the main elements.

Accessed via Dubai Chamber’s website at  , Africa Gateway currently provides an extensive business overview of 10 African countries; Angola, Côte d’Ivoire, Ethiopia, Ghana, Kenya, [...]

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June 17, 2019

Industrial Control Systems Security Professionals Say Cyber Security Risk is at Critical Levels, with People the Biggest Risk

SANS 2019 State of OT/ICS Cybersecurity Security Survey Also Finds Mobile Devices, Wireless Networks and Cloud Services Increase Cyber Risk

People remain the greatest threat to industrial control systems (ICS) and associated networks, according to a new SANS survey focused on better understanding cybersecurity risks to operational technology (OT) systems. More than half of respondents also see the cyber risks to their safe and reliable operations as high or higher than in past years.

Three hundred and forty-eight security professionals worldwide, representing IT, OT and hybrid IT-OT domains provided their thoughts in the SANS 2019 State of OT/ICS Cybersecurity [...]

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June 10, 2019

Emirates NBD UAE PMI®: at the highest level since October 2014

The Emirates NBD Purchasing Managers’ Index (PMI) for the UAE rose to the highest level since October 2014 last month, posting 59.4 on the back of faster growth in output/ activity and new work.  Output rose at the fastest rate on record in May, as did new export orders.  The improvement in overall demand was thus partly due to external demand, particularly from Saudi Arabia and Oman. 

Price discounting likely also supported the strong growth in new work and output last month.  Selling prices declined for the 8th month in a row, highlighting the competitive environment that businesses are facing.  While input cost pressures were relatively muted [...]

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UAE Insights
Insights by Emanuela Lertora