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February 14, 2019

Dubai International unveils new DXB brand, bringing the spirit of Dubai to global travellers

Global travellers will soon be able to choose from an array of exciting and innovative experiences at Dubai International (DXB), following the unveiling of a refreshed brand for the airport. Embodying the spirit of Dubai, the new brand is all set to demonstrate unmatched hospitality, a culture of vibrant imagination, openness to fresh ideas, as well as a mesmerising mosaic of exciting and inspiring experiences.

Understanding dining is an integral part of a traveller’s journey through the airport, DXB has introduced a range of mouth-watering and delectable options to choose from. From the choicest traditional flavours at the S34 Gahwa Mezza Bar, and [...]

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February 6, 2019

dnata continues to drive innovation; launches cutting-edge resource management system in Dubai

dnata, one of the world’s largest air services providers, continues to drive innovation in the Middle East aviation industry by launching a new resource management system in Dubai.  The new system, which includes a leading-edge software platform and advanced analytic tools, will help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport (DXB) and Dubai World Central (DWC).

The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance. The new platform will also allow dnata to [...]

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October 29, 2018

IATA Forecast Predicts 8.2 billion Air Travelers in 2037

The International Air Transport Association (IATA) revealed that present trends in air transport suggest passenger numbers could double to 8.2 billion in 2037.

The latest update to IATA’s 20-Year Air Passenger Forecast, shows that an increasing shift Eastwards in the center of gravity of the industry is behind the continued strong growth. Over the next two decades, the forecast anticipates a 3.5% compound annual growth rate (CAGR), leading to a doubling in passenger numbers from today’s levels.

The Association warned, however, that growth prospects for air transport, and the economic benefits driven by aviation, could be curtailed if protectionist measures are [...]

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August 25, 2018

Aimia Accepts $450m Offer for Aeroplan

Loyalty analytics company Aimia has agreed to sell its Aeroplan business to an Air-Canada led consortium which includes TD Bank, CIBC and Visa Canada Corp.

“We are pleased to see that an agreement in principle has been reached as Aeroplan members can continue to earn and redeem with confidence. This transaction, if completed, should produce the best outcome for all stakeholders, including Aeroplan Members, as it would allow for a smooth transition to Air Canada’s new loyalty program launching in 2020, safeguarding their miles and providing convenience and value for millions of Canadians,” said Calin Rovinescu, President and CEO of Air Canada, on behalf of the [...]

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August 23, 2018

Emirates SkyCargo transports flood relief cargo for Kerala

Emirates SkyCargo will carry flood relief cargo of over 175 tons to Kerala, India, joining the UAE community in their support of the people of Kerala. Over more than a dozen flights, the air cargo operator will transport the relief goods, which have been donated by various UAE-based businesses and organisations, to Thiruvananthapuram – the nearest online Emirates station to the areas most affected by the flood. The goods, including lifesaving boats, blankets and dry food items, will be handed over to the local flood relief and aid organisations for distribution.

 

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August 21, 2018

FedEx ‘More Competitive Than Ever’ After Year of Opportunities, Challenges

FedEx Corporation emerged more competitive than ever from fiscal 2018, FedEx said in its Annual Report, “Superior Networks Power Performance.”

“We are very proud of the solid financial and operational results FedEx delivered in fiscal 2018, and I extend a well-deserved ‘Bravo Zulu’ — the naval signal for a job well done — to our more than 425,000 team members worldwide for their dedication to the Purple Promise which simply states ‘I will make every FedEx experience outstanding,’ ” said Frederick W. Smith, chairman and chief executive officer of FedEx.

“It was a year of opportunities and challenges — anticipated and unexpected — and FedEx emerged more competitive than [...]

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August 16, 2018

Confusing Airline Loyalty Programs Have Fewer Satisfied Customers, J.D. Power Finds

Roughly half of airline loyalty program members do not understand how to earn or redeem their points/miles, according to the J.D. Power 2018 Airline Loyalty Program Satisfaction Study.SM Despite this high incidence of confusion, understanding how to redeem and earn rewards are among the most powerful drivers of customer satisfaction with airline loyalty programs.

“Airlines have worked hard over the past several years to demonstrate the value of their loyalty programs, particularly to general members,” said Michael Taylor, Travel Practice Lead at J.D. Power. While those efforts are paying off in the form of improved overall satisfaction scores, airlines have a huge opportunity [...]

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July 18, 2018

Emirates wins 14th consecutive World’s Best Inflight Entertainment award at Skytrax World Airline Awards 2018

Emirates has won World’s Best Inflight Entertainment award for the 14th year in a row at the prestigious Skytrax World Airline Awards 2018. The airline also secured a service excellence award for best airline staff service in the Middle East this year.

The Skytrax World Airline Awards are considered a global benchmark of airline excellence. This year’s results were decided by more than 20 million customers across 100 countries. The survey reviewed over 335 airlines from August 2017 to May 2018.

“It’s an honour to be recognised by Skytrax for our commitment to innovation and service excellence. We always work hard to stay creative, relevant, and [...]

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